Customer Service Representative | Plainwell, MI

Salary Range: $39,000 - $59,000 depending on experience

Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Plainwell seeking Customer Service Representatives to lead and enhance their operations.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Plainwell that are seeking skilled Customer Service Representatives. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Respond to customer inquiries regarding product specifications and order status.
• Collaborate with production and shipping departments to resolve product or delivery issues.
• Process customer orders and provide accurate lead times for manufactured goods.
• Document and escalate customer feedback concerning product quality and performance.
• Provide technical assistance and troubleshooting for manufactured products.
• Maintain customer records and update information related to product configurations.

Recommended Qualifications

• Proven ability to resolve customer issues effectively and professionally
• Excellent verbal and written communication skills for technical product support
• Experience with CRM software and order management systems
• Strong problem-solving skills with attention to detail in a manufacturing context
• Ability to work collaboratively with production, sales, and logistics teams
• Familiarity with manufacturing processes or industrial products a plus

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle) for order management and inquiry resolution.
• Familiarity with manufacturing processes or product lifecycle management (PLM) software.
• Technical aptitude to understand and explain product specifications or troubleshooting steps.
• Ability to read and interpret technical documents, such as product manuals or assembly instructions.

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Customer Care Associate, Client Relations Specialist, Technical Support Representative, Help Desk Analyst, Customer Service Agent, Customer Success Representative, Service Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.