Customer Service Representative | Lansing, MI

Salary Range: $48,000 - $68,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Lansing seeking Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are working with companies in Lansing that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Collaborate with production and logistics teams to resolve product and shipping issues.
• Maintain detailed records of customer interactions and transactions.
• Provide technical assistance and troubleshooting for manufacturing products.
• Gather customer feedback to contribute to product improvement and service enhancements.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years of customer service experience, preferably in a manufacturing or industrial setting
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly
• Proficient in CRM software and Microsoft Office Suite
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced environment and manage multiple priorities

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
• Familiarity with manufacturing processes or terminology
• Ability to read and understand technical drawings or specifications
• Certification in conflict resolution or de-escalation techniques
• Proficiency in a second language commonly spoken in manufacturing environments (e.g., Spanish, Mandarin)

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Technical Support Representative, Help Desk Analyst, Customer Care Specialist, Service Advisor, Account Representative, Call Center Agent, Customer Success Associate

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.