Customer Service Representative | Rockford, MI

Salary Range: $47,000 - $67,000 depending on experience

Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Rockford seeking experienced Customer Service Representatives to drive results.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We partner with manufacturers across Rockford seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Collaborate with production and logistics teams to ensure timely order fulfillment.
• Investigate and resolve customer complaints related to product quality or delivery.
• Maintain detailed records of customer interactions and transactions.
• Provide product information and technical assistance to customers.
• Identify opportunities to improve customer satisfaction and service delivery.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years of customer service experience, preferably in a manufacturing or industrial setting
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite and CRM software
• Ability to understand and articulate technical product information
• Strong problem-solving skills and attention to detail

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
• Familiarity with manufacturing processes or terminology
• Ability to read and understand technical product specifications or diagrams
• Experience in a B2B customer service environment

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Technical Support Representative, Customer Care Specialist, Member Services Representative, Call Center Agent, Contact Center Specialist, Customer Advocate

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.