Customer Service Representative | Battle Creek, MI

Salary Range: $48,000 - $68,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group is committed to building meaningful connections in manufacturing. We partner with leading companies in Battle Creek seeking Customer Service Representatives.

The Opportunity

We are working with companies in Battle Creek that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Process customer orders, inquiries, and requests for quotes efficiently.
• Coordinate with production, logistics, and quality control teams to provide accurate order status and delivery updates.
• Resolve product, delivery, or service-related issues by investigating root causes and implementing solutions.
• Provide customers with detailed information on product specifications, availability, lead times, and shipping schedules.
• Maintain accurate customer records and document all interactions, issues, and resolutions.
• Manage customer expectations regarding order fulfillment, potential delays, and product changes.
• Gather and relay customer feedback to relevant internal departments for product and process improvement.

Recommended Qualifications

• Proven experience in a customer service role within a manufacturing or industrial environment.
• Strong understanding of manufacturing processes, product lines, or supply chain operations.
• Excellent verbal and written communication skills for technical and customer interactions.
• Proficiency with CRM software and enterprise resource planning (ERP) systems.
• Demonstrated ability to resolve complex customer inquiries and de-escalate issues effectively.
• High attention to detail for accurate order processing and record-keeping.

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
• Familiarity with manufacturing processes or industrial product terminology
• Basic understanding of supply chain, logistics, or shipping procedures
• Ability to interpret technical specifications or product datasheets
• Previous experience in a B2B customer service environment

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Support Specialist, Customer Care Representative, Client Services Representative, Support Agent, Call Center Agent, Contact Center Representative, Customer Experience Specialist, Client Relations Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.