Help Desk Technician | Holland, MI

Salary Range: $44,000 - $69,000 depending on experience

Are you a dedicated professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Holland, seeking experienced Help Desk Technicians to strengthen their teams.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the Holland region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Provide first-level contact and problem resolution for manufacturing software applications and hardware.
• Troubleshoot and resolve technical issues related to production machinery interfaces and control systems.
• Document, track, and monitor IT incidents and service requests through to resolution, adhering to established SLAs.
• Assist with the deployment, configuration, and maintenance of workstations, thin clients, and mobile devices on the plant floor.
• Escalate complex technical problems to appropriate IT teams or vendors, ensuring timely communication and follow-up.
• Support network connectivity and peripheral devices within the manufacturing environment.
• Conduct routine system checks and preventative maintenance to minimize downtime in production.

Recommended Qualifications

• Associate's degree in IT or related field, or equivalent experience.
• 1-3 years of experience in a help desk or IT support role, preferably in a manufacturing environment.
• Proficiency in troubleshooting hardware (e.g., PCs, printers, barcode scanners) and software (e.g., Windows OS, MS Office Suite, manufacturing-specific applications).
• Strong understanding of networking fundamentals (TCP/IP, LAN/WAN) and ability to troubleshoot basic network connectivity issues.
• Experience with ticketing systems and IT service management best practices.
• Ability to work effectively in a fast-paced manufacturing environment, including occasional exposure to noise and varying temperatures.

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle EBS) in a manufacturing context.
• Familiarity with industrial control systems (ICS) or SCADA environments.
• Basic understanding of networking principles for industrial equipment.
• Experience supporting specialized manufacturing software (e.g., MES, PLM).

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,IT Helpdesk Technician,Customer Support Technician,IT Support Technician,Helpdesk Analyst,IT Support Specialist I

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.