Customer Service Representative | Wayland, MI

Salary Range: $47,000 - $67,000 depending on experience

Are you a meticulous professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Wayland seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are working with companies in Wayland that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders accurately and efficiently using internal systems.
• Collaborate with production and logistics teams to ensure on-time delivery and resolve potential delays.
• Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Provide product information and technical assistance to customers as needed.
• Identify opportunities to improve customer satisfaction and retention.

Recommended Qualifications

• High school diploma or equivalent; some college preferred
• 2+ years of customer service experience, preferably in manufacturing or a related technical field
• Proficient in ERP systems and Microsoft Office Suite (Word, Excel, Outlook)
• Excellent communication and interpersonal skills with a problem-solving mindset
• Ability to read and interpret technical documents and product specifications
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities

Bonus Qualifications

• Experience with CRM software specific to manufacturing (e.g., SAP, Oracle).
• Familiarity with common manufacturing terms and processes.
• Ability to read and interpret basic technical documents (e.g., product specifications, work orders).
• Experience troubleshooting minor technical issues related to manufactured products.
• Prior experience in a manufacturing plant or production environment.

Job Titles That Should Apply

Customer Service Representative, Client Support Specialist, Customer Care Associate, Technical Support Representative, Help Desk Agent, Customer Service Agent, Customer Success Specialist, Customer Relations Representative, Call Center Representative, Front Desk Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.