Help Desk Technician | St. Johns, MI

Salary Range: $45,000 - $70,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in St. Johns seeking skilled Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in St. Johns that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Provide first-level contact and problem resolution for manufacturing software and hardware issues.
• Document, track, and monitor problems to ensure timely resolution and follow-up.
• Assist manufacturing personnel with setup, configuration, and troubleshooting of production equipment workstations.
• Escalate unresolved issues to appropriate IT teams or external vendors.
• Perform routine maintenance and support for shop floor printers and scanning devices.
• Train end-users on basic software applications and IT best practices relevant to manufacturing operations.

Recommended Qualifications

• Associate's degree in IT, Computer Science, or a related field, or equivalent experience.
• Proficiency in troubleshooting hardware (e.g., PCs, printers, scanners) and software (e.g., Windows OS, MS Office Suite) issues.
• Experience with ticketing systems and IT service management best practices.
• Familiarity with network fundamentals (TCP/IP, LAN/WAN) and basic server administration.
• Ability to provide technical support in a fast-paced manufacturing environment, including support for specialized production software or equipment.
• Strong communication and interpersonal skills for clear problem-solving and user support.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Computer Support Specialist,IT Help Desk Technician,Technical Support Specialist,User Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.