Customer Service Representative | Grandville, MI

Salary Range: $45,000 - $65,000 depending on experience

Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Grandville seeking experienced Customer Service Representatives to drive results.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are working with companies in Grandville that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and lead times.
• Process customer orders accurately and efficiently using internal systems.
• Collaborate with production and logistics teams to ensure timely delivery and resolve shipping issues.
• Investigate and resolve customer complaints related to product quality, defects, or service.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Provide technical assistance and product information to customers.

Recommended Qualifications

• High school diploma or equivalent; some college preferred
• 2+ years experience in customer service, preferably in a manufacturing or industrial setting
• Excellent communication skills, both verbal and written, with the ability to explain technical information clearly
• Proficient in CRM software and Microsoft Office Suite
• Ability to learn and understand manufacturing processes and product specifications
• Strong problem-solving skills and the ability to de-escalate customer issues effectively

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes (e.g., production, supply chain)
• Ability to read and interpret technical documents or blueprints
• Knowledge of quality control principles or ISO standards

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Technical Support Representative, Contact Center Agent, Customer Success Associate, Front Desk Representative, Service Desk Agent, Customer Care Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.