Customer Service Representative | Montague, MI

Salary Range: $48,000 - $68,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Montague seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in Montague that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
• Investigate and resolve customer complaints related to product quality, shipping errors, or service issues.
• Collaborate with production, quality control, and logistics teams to address customer concerns and expedite solutions.
• Maintain accurate records of customer interactions, transactions, and feedback within the CRM system.
• Provide customers with information on new products, pricing, and promotional offers.
• Process customer orders, returns, and exchanges in accordance with company policies.
• Escalate complex customer issues to appropriate internal departments for further investigation and resolution.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years of customer service experience, preferably in a manufacturing or industrial setting
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly
• Proficient in CRM software and Microsoft Office Suite
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced, team-oriented environment

Bonus Qualifications

• Experience with CRM software specific to manufacturing (e.g., Epicor, SAP).
• Familiarity with common manufacturing terms and processes (e.g., BOM, lead time, QC).
• Ability to read and interpret technical specifications or product drawings.
• Prior experience in a manufacturing plant or production environment.
• Certification in a relevant area, such as Lean Manufacturing or Six Sigma Yellow Belt.

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Customer Care Representative, Technical Support Representative, Contact Center Agent, Customer Success Associate, Service Desk Agent, Client Relations Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.