Customer Service Representative | Zeeland, MI

Salary Range: $44,000 - $64,000 depending on experience

Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Zeeland seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We partner with manufacturers across Zeeland seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders accurately, including part numbers, quantities, and special instructions.
• Coordinate with production and logistics teams to ensure timely order fulfillment and delivery.
• Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
• Maintain detailed records of customer interactions, transactions, and resolutions.
• Provide customers with updates on order status, production delays, and shipping information.
• Collaborate with sales and engineering to address complex technical questions or custom product requests.
• Gather customer feedback to contribute to product improvement and service enhancements.

Recommended Qualifications

• High school diploma or equivalent; associate's degree or some college coursework preferred
• 2+ years of customer service experience, preferably in a manufacturing or industrial setting
• Excellent verbal and written communication skills with the ability to explain technical information clearly
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook)
• Strong problem-solving skills and ability to resolve customer issues efficiently
• Ability to understand and interpret product specifications and order details

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Associate, Customer Success Representative, Technical Support Representative, Help Desk Analyst, Customer Care Specialist, Support Representative, Client Relations Representative, Customer Experience Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.