Customer Service Representative | Byron Center, MI

Salary Range: $44,000 - $64,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Byron Center seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are working with companies in Byron Center that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
• Investigate and resolve customer complaints related to product quality, shipping errors, and service issues.
• Collaborate with production, quality control, and logistics teams to provide accurate information and resolve customer issues efficiently.
• Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.
• Provide customers with technical assistance and product information, guiding them through product selection and usage.
• Process customer orders, returns, and exchanges, ensuring accuracy and adherence to company policies.

Recommended Qualifications

• High school diploma or equivalent; some college preferred
• 2+ years experience in customer service, preferably in a manufacturing or industrial setting
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly
• Proficient in CRM software and Microsoft Office Suite
• Ability to multi-task and manage time effectively in a fast-paced environment
• Strong problem-solving skills and a customer-centric approach

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
• Familiarity with manufacturing processes or terminology
• Ability to read and understand basic technical documents (e.g., product specifications, work orders)
• Knowledge of supply chain operations or logistics
• Experience with quality control or assurance procedures

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Associate, Customer Success Representative, Technical Support Representative, Help Desk Analyst, Customer Care Representative, Service Representative, Customer Experience Representative, Support Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.