Help Desk Technician | Muskegon, MI

Salary Range: $51,000 - $78,000 depending on experience

Are you a meticulous professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Muskegon seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are working with companies in Muskegon that are adding Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production machinery and control systems.
• Document, track, and monitor IT incidents and resolutions using a ticketing system.
• Perform routine maintenance and upgrades on shop floor IT equipment.
• Assist with the setup and configuration of new workstations and peripherals in production areas.
• Collaborate with engineering and operations teams to resolve complex technical challenges.
• Escalate unresolved issues to appropriate internal teams or external vendors.

Recommended Qualifications

• Associate's degree in Information Technology or a related field, or equivalent practical experience.
• 2+ years of experience in a help desk or IT support role, preferably within a manufacturing environment.
• Proven ability to troubleshoot and resolve hardware, software, and network issues for end-users.
• Familiarity with industrial control systems (ICS) or manufacturing execution systems (MES) is a plus.
• Strong communication and interpersonal skills, with the ability to provide clear and concise technical support.
• Experience with IT service management (ITSM) tools for ticketing and incident management.

Bonus Qualifications

• Experience with SCADA systems or other industrial control systems
• Familiarity with manufacturing execution systems (MES) or enterprise resource planning (ERP) software in a manufacturing context
• Knowledge of cybersecurity best practices for operational technology (OT) environments
• Experience supporting specialized manufacturing software (e.g., CAD/CAM, PLM)
• Certifications in ITIL, CompTIA A+, or Network+ with a focus on manufacturing applications

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Computer Support Specialist,IT Customer Service Representative,Technical Support Specialist,IT Help Desk Technician

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.