Customer Service Representative | Kalamazoo, MI

Salary Range: $46,000 - $66,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Kalamazoo seeking Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the Kalamazoo region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Investigate and resolve customer complaints related to product quality, shipping errors, or billing discrepancies.
• Collaborate with production, logistics, and sales teams to provide comprehensive customer support.
• Maintain detailed records of customer interactions, transactions, and resolutions.
• Provide product information and technical assistance to customers as needed.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years experience in customer service, preferably in manufacturing or a related industry
• Proficient in CRM software and Microsoft Office Suite
• Excellent communication, problem-solving, and interpersonal skills
• Ability to understand and explain technical product information
• Strong organizational skills and attention to detail

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes or product lifecycles
• Ability to read and interpret technical documentation or blueprints
• Bilingual proficiency (especially Spanish or other languages common in manufacturing)

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Technical Support Representative, Help Desk Analyst, Customer Care Specialist, Customer Success Associate, Front Desk Representative, Call Center Agent, Contact Center Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.