Customer Service Representative | Manistee, MI

Salary Range: $46,000 - $66,000 depending on experience

Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Manistee seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in Manistee that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
• Investigate and resolve customer complaints related to product quality, shipping errors, or service issues.
• Collaborate with production, quality control, and logistics teams to provide accurate and timely information to customers.
• Process customer orders, returns, and exchanges in accordance with company policies and procedures.
• Maintain detailed records of customer interactions, transactions, and resolutions.
• Provide technical assistance and product information to customers and sales teams.
• Identify opportunities to improve customer satisfaction and streamline service processes.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years experience in customer service, preferably in a manufacturing or industrial setting
• Excellent verbal and written communication skills with the ability to explain technical information clearly
• Proficiency in CRM software and Microsoft Office Suite
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively in a fast-paced environment

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

Customer Service Representative, Client Support Specialist, Customer Care Associate, Technical Support Representative, Customer Success Representative, Service Desk Agent, Help Desk Specialist, Client Relations Representative, Customer Support Specialist, Customer Service Associate

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.