Help Desk Technician | Otsego, MI

Salary Range: $52,000 - $79,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Otsego seeking skilled Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with multiple companies in Otsego seeking experienced Help Desk Technicians. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Provide first-level contact and problem resolution for manufacturing software and hardware issues.
• Document, track, and monitor IT issues to ensure timely resolution and escalate complex problems to appropriate teams.
• Troubleshoot and resolve printer, scanner, and shop floor device malfunctions.
• Assist with the deployment, configuration, and maintenance of workstations and manufacturing equipment.
• Support users with access control, password resets, and basic network connectivity issues.
• Perform routine system checks and preventative maintenance on IT equipment in production areas.

Recommended Qualifications

• Associate's degree in IT or related field, or equivalent work experience.
• 1-3 years of experience in a help desk or IT support role, preferably in a manufacturing environment.
• Proficiency in troubleshooting hardware (e.g., PCs, printers, industrial terminals) and software issues (e.g., Windows OS, MS Office, ERP systems).
• Familiarity with network fundamentals (TCP/IP, Wi-Fi) and basic server administration.
• Strong communication and interpersonal skills, with the ability to assist users of varying technical proficiencies.

Bonus Qualifications

• Experience with SCADA systems or other industrial control systems.
• Familiarity with ERP systems used in manufacturing (e.g., SAP, Oracle EBS).
• Basic understanding of networking in an industrial setting (e.g., Profinet, EtherNet/IP).
• Knowledge of cybersecurity best practices in an OT environment.

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Agent,Technical Support Specialist,End User Support Technician

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.