Customer Service Representative | Whitehall, MI

Salary Range: $47,000 - $67,000 depending on experience

Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Whitehall seeking Customer Service Representatives to lead and enhance their operations.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in Whitehall that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Collaborate with production and logistics teams to provide customers with accurate lead times and shipping information.
• Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
• Maintain detailed records of customer interactions, transactions, and resolutions.
• Provide customers with technical support and product information for manufacturing components.
• Identify opportunities to improve customer satisfaction and contribute to process enhancements.

Recommended Qualifications

• Experience with ERP or CRM software
• Familiarity with manufacturing processes or products
• Ability to read and understand technical specifications or product diagrams
• Strong problem-solving skills for production or delivery issues
• Excellent communication skills to liaise between customers and production teams

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
• Familiarity with manufacturing processes or terminology
• Ability to read and understand technical product specifications or diagrams
• Experience with Salesforce Service Cloud or similar CRM platforms
• Certification in customer service or a related field (e.g., CX, conflict resolution)

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Representative, Customer Care Associate, Technical Support Representative, Help Desk Agent, Customer Service Agent, Customer Success Representative, Service Desk Analyst, Client Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.