Help Desk Technician | Traverse City, MI

Salary Range: $45,000 - $70,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Traverse City seeking Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with multiple companies in Traverse City seeking experienced Help Desk Technicians. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues specific to manufacturing operations.
• Install, configure, and maintain IT equipment on the production floor, including PCs, scanners, and specialized machinery interfaces.
• Respond to and resolve help desk tickets related to shop floor systems, ensuring minimal disruption to production.
• Document IT procedures and solutions for manufacturing-specific applications and equipment.
• Collaborate with engineering and production teams to identify and address recurring IT issues impacting manufacturing efficiency.
• Assist with the deployment and support of new manufacturing software and hardware systems.

Recommended Qualifications

• 2+ years experience providing technical support in a manufacturing environment.
• Demonstrated ability to troubleshoot and resolve hardware, software, and network issues for industrial equipment and standard office systems.
• Proficient in diagnosing and resolving issues related to Windows operating systems, Microsoft Office Suite, and proprietary manufacturing software.
• Experience with ticketing systems and documenting resolutions.
• Basic understanding of networking principles (TCP/IP, DNS, DHCP) and their application in a manufacturing setting.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Computer Support Specialist,IT Help Desk Technician,Technical Support Specialist,IT Support Analyst

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.