Customer Service Representative | DeWitt, MI

Salary Range: $44,000 - $64,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in DeWitt seeking skilled Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the DeWitt region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders accurately and efficiently, ensuring proper product codes and quantities.
• Coordinate with production and logistics teams to provide customers with accurate lead times and shipping updates.
• Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
• Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.
• Provide technical assistance and product information to customers, collaborating with engineering when necessary.
• Proactively communicate potential delays or issues to customers, offering alternative solutions.

Recommended Qualifications

• Excellent verbal and written communication skills
• Ability to learn and effectively communicate technical product information
• Strong problem-solving skills with a customer-focused approach
• Proficiency in CRM software and Microsoft Office Suite
• Experience in a manufacturing or industrial setting preferred
• Demonstrated ability to handle high call volumes and prioritize tasks

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes or product lifecycle
• Ability to read and interpret technical documents or blueprints
• Certification in customer service or a related field (e.g., CX, conflict resolution)

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Customer Care Associate, Client Relations Specialist, Technical Support Representative, Help Desk Analyst, Customer Success Specialist, Contact Center Agent, Service Desk Agent

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.