Customer Service Representative | Cadillac, MI

Salary Range: $45,000 - $65,000 depending on experience

Are you a dedicated professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Cadillac, seeking experienced Customer Service Representatives to strengthen their teams.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in Cadillac that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
• Investigate and resolve customer complaints related to product quality, shipping errors, and service issues.
• Collaborate with production, quality control, and logistics teams to provide accurate information and resolve customer issues efficiently.
• Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.
• Provide product information and technical support to customers, guiding them through product selection and usage.
• Process customer orders, returns, and exchanges in accordance with company policies and procedures.
• Identify and escalate recurring customer issues or potential product problems to management for further investigation.

Recommended Qualifications

• High school diploma or equivalent; some college preferred
• 2+ years of customer service experience, preferably in a manufacturing or industrial setting
• Excellent verbal and written communication skills with a focus on problem-solving
• Proficiency in CRM software and Microsoft Office Suite
• Ability to understand basic technical product information and manufacturing processes

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Technical Support Representative, Help Desk Analyst, Customer Care Specialist, Client Relations Specialist, Customer Success Specialist, Support Representative, Service Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.