Help Desk Technician | Charlotte, MI

Salary Range: $52,000 - $79,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Charlotte seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in Charlotte that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Provide first-level contact and problem resolution for manufacturing software and hardware issues.
• Troubleshoot and resolve technical issues related to production machinery and control systems.
• Document, track, and monitor problems to ensure timely resolution and maintain a knowledge base of solutions.
• Install, configure, and maintain computer hardware, software, and peripherals on the manufacturing floor.
• Assist with network connectivity issues for production equipment and user workstations.
• Conduct routine system checks and preventative maintenance on manufacturing IT infrastructure.

Recommended Qualifications

• 2+ years of experience in a help desk or IT support role, preferably within a manufacturing environment.
• Proven ability to diagnose and resolve hardware and software issues for industrial equipment and standard office systems.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP) and experience troubleshooting connectivity issues.
• Experience with Windows operating systems, Microsoft Office Suite, and common manufacturing-specific software applications (e.g., ERP, MES).
• Excellent communication and interpersonal skills with the ability to provide clear, concise technical support to users with varying technical proficiencies.

Bonus Qualifications

• Experience with MES (Manufacturing Execution Systems) or other factory floor software.
• Familiarity with industrial control systems (PLCs, SCADA) or robotics.
• Knowledge of cybersecurity best practices in an OT (Operational Technology) environment.
• Certifications in ITIL, CompTIA A+, Network+, or Security+.

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Computer Support Specialist,IT Help Desk Technician,Technical Support Specialist,IT Support Analyst

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.