Customer Service Representative | St. Johns, MI

Salary Range: $43,000 - $63,000 depending on experience

Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in St. Johns seeking experienced Customer Service Representatives to drive results.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the St. Johns region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
• Troubleshoot and resolve customer issues related to product defects, shipping errors, and service complaints.
• Collaborate with production, logistics, and quality control teams to expedite orders and resolve customer concerns.
• Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
• Provide product information and technical support to customers, including usage instructions and maintenance tips.
• Process customer orders, returns, and exchanges in accordance with company policies and procedures.

Recommended Qualifications

• High school diploma or equivalent; some college preferred
• 2+ years of customer service experience, preferably in manufacturing or a related technical field
• Proficient in ERP systems and Microsoft Office Suite
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced manufacturing environment

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes or product lifecycle
• Ability to read and interpret technical documents or blueprints
• Certification in customer service or a related field (e.g., CX, conflict resolution)

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Customer Care Associate, Client Relations Specialist, Technical Support Representative, Help Desk Analyst, Customer Success Associate, Service Desk Agent, Customer Service Agent

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.