Customer Service Representative | Otsego, MI

Salary Range: $42,000 - $62,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Otsego seeking experienced Customer Service Representatives.

The Opportunity

We collaborate with manufacturing companies in the Otsego region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Process customer orders accurately, including product specifications and delivery requirements.
• Respond to customer inquiries regarding product availability, pricing, lead times, and order status.
• Coordinate with production, shipping, and quality control departments to ensure timely order fulfillment.
• Investigate and resolve customer complaints related to product quality, shipping discrepancies, or service issues.
• Maintain accurate customer records and order documentation within the CRM/ERP system.
• Provide technical information and support related to manufactured products when necessary.
• Liaise with logistics and planning teams to communicate delivery schedules and potential delays.

Recommended Qualifications

• 2+ years of experience in a customer service role, preferably within a manufacturing or industrial environment.
• Proficiency with CRM software and ERP systems for order processing and inquiry management.
• Excellent verbal and written communication skills with a focus on problem-solving and customer satisfaction.
• Ability to understand and articulate manufacturing processes, product specifications, and technical information.
• Strong organizational skills and meticulous attention to detail for accurate order entry and record-keeping.

Bonus Qualifications

• Previous experience in a manufacturing or industrial environment.
• Proficiency with enterprise resource planning (ERP) systems (e.g., SAP, Oracle, NetSuite).
• Basic understanding of supply chain logistics or shipping processes.
• Familiarity with technical product specifications or industry-specific terminology.

Job Titles That Should Apply

Customer Service Representative, Customer Support Representative, Customer Care Specialist, Client Service Representative, Support Agent, Contact Center Agent, Customer Experience Associate, Help Desk Specialist, Service Desk Analyst, Customer Service Associate

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.