Help Desk Technician | Lansing, MI

Salary Range: $49,000 - $76,000 depending on experience

Are you a dedicated professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Lansing, seeking experienced Help Desk Technicians to strengthen their teams.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in Lansing that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production machinery and control systems.
• Document, track, and monitor help desk tickets to ensure timely resolution for manufacturing staff.
• Administer and maintain user accounts, permissions, and access for factory systems.
• Assist with the deployment, configuration, and maintenance of IT equipment on the production floor.
• Conduct basic network troubleshooting for connectivity issues affecting manufacturing operations.

Recommended Qualifications

• Proven ability to troubleshoot hardware, software, and network issues in a manufacturing environment.
• Strong understanding of industrial control systems (PLCs, HMIs, SCADA) and their interaction with IT infrastructure.
• Experience supporting specialized manufacturing software (e.g., MES, ERP, CAD/CAM).
• Familiarity with cybersecurity best practices relevant to operational technology (OT) networks.
• Ability to work effectively in a fast-paced, physically demanding manufacturing setting.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Agent,Technical Support Specialist,Computer Support Technician

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.