Help Desk Technician | Newaygo, MI

Salary Range: $51,000 - $78,000 depending on experience

Are you a meticulous professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Newaygo seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We partner with manufacturers across Newaygo seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues for production machinery, PLCs, and SCADA systems.
• Maintain and configure network connectivity for factory floor equipment.
• Document and track IT support requests and resolutions for manufacturing systems.
• Perform routine maintenance and upgrades on industrial control systems.
• Assist with the deployment and integration of new manufacturing technologies.

Recommended Qualifications

• Associate's degree in Information Technology or related field, or equivalent practical experience.
• 1-3 years of experience in a help desk or IT support role, preferably in a manufacturing environment.
• Proficient in troubleshooting hardware (e.g., PCs, printers, barcode scanners) and software (e.g., Windows OS, MS Office, ERP systems).
• Familiarity with networking fundamentals (TCP/IP, Wi-Fi) and basic server support.
• Strong communication and interpersonal skills for effective user support and problem resolution.
• Ability to work independently and prioritize tasks in a fast-paced manufacturing setting.

Bonus Qualifications

• Experience with SCADA systems or other industrial control systems
• Familiarity with ERP software commonly used in manufacturing (e.g., SAP, Oracle EBS)
• Knowledge of cybersecurity best practices in an OT/IT converged environment
• Certifications in ITIL, CompTIA A+, Network+, or Security+
• Experience with virtualization technologies (e.g., VMware, Hyper-V)

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Specialist I,Computer Support Specialist,Technical Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.