Customer Service Representative | Grand Haven, MI

Salary Range: $48,000 - $68,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Grand Haven seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with multiple companies in Grand Haven seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
• Investigate and resolve customer complaints related to product quality, shipping errors, and service issues.
• Collaborate with production, quality control, and logistics teams to provide accurate information and resolve customer issues efficiently.
• Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.
• Provide product information and technical assistance to customers, guiding them through product selection and usage.
• Process customer orders, returns, and exchanges in accordance with company policies and procedures.
• Identify and escalate complex customer issues to appropriate internal departments for further investigation and resolution.
• Proactively communicate with customers regarding potential delays, product updates, or changes in service.

Recommended Qualifications

• High school diploma or equivalent; some college preferred
• 2+ years experience in customer service, preferably in a manufacturing or industrial setting
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly
• Proficient in CRM software and Microsoft Office Suite
• Ability to understand and troubleshoot basic product or order issues
• Strong problem-solving skills and attention to detail

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes or product lifecycle
• Ability to read and interpret technical documents or blueprints
• Certification in customer service or related field

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Customer Care Associate, Client Relations Specialist, Technical Support Representative, Help Desk Analyst, Customer Service Agent, Customer Success Representative, Service Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.