Customer Service Representative | Norton Shores, MI

Salary Range: $48,000 - $68,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Norton Shores seeking skilled Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We partner with manufacturers across Norton Shores seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders accurately, ensuring proper part numbers and quantities.
• Coordinate with production and logistics teams to provide customers with accurate lead times and shipping updates.
• Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Provide technical support and product information to customers.
• Collaborate with sales and engineering to address complex customer requirements.

Recommended Qualifications

• Proven experience in a customer-facing role within a manufacturing or industrial setting.
• Strong understanding of manufacturing processes and product lifecycles.
• Excellent communication and interpersonal skills, with the ability to translate technical information for non-technical audiences.
• Proficiency in CRM software and enterprise resource planning (ERP) systems.
• Ability to analyze and resolve complex customer inquiries and complaints efficiently.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

Customer Service Representative, Client Support Specialist, Customer Care Associate, Customer Service Agent, Technical Support Representative, Customer Relations Specialist, Service Desk Agent, Inbound Customer Service Representative, Outbound Customer Service Representative, Help Desk Analyst

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.