Help Desk Technician | Wayland, MI

Salary Range: $48,000 - $75,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Wayland seeking Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Wayland that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues specific to manufacturing operations.
• Troubleshoot and resolve issues with production floor equipment, including PLCs, HMIs, and associated control systems.
• Install, configure, and maintain workstations, printers, and specialized industrial computing devices.
• Document, track, and monitor technical problems and solutions within a ticketing system.
• Assist manufacturing personnel with software applications, including MES, ERP, and CAD/CAM systems.
• Perform routine system maintenance, updates, and security checks on manufacturing IT infrastructure.

Recommended Qualifications

• Associate's degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Proven experience in a help desk or IT support role, preferably within a manufacturing or industrial environment.
• Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking principles (TCP/IP, DNS, DHCP).
• Experience with troubleshooting hardware (e.g., desktops, laptops, printers, shop floor devices) and software issues.
• Familiarity with ticketing systems and IT service management best practices.
• Excellent communication and interpersonal skills with a customer-focused approach.

Bonus Qualifications

• Experience with SCADA systems or other manufacturing control systems.
• Familiarity with ERP systems commonly used in manufacturing (e.g., SAP, Oracle EBS).
• Basic understanding of networking in an industrial setting (e.g., Modbus TCP/IP, Ethernet/IP).
• Knowledge of cybersecurity best practices in an OT/IT converged environment.

Job Titles That Should Apply

IT Support Specialist,Technical Support Analyst,Desktop Support Technician,Service Desk Analyst,IT Helpdesk Technician,Customer Support Technician,IT Support Technician,Help Desk Specialist,IT Support Analyst,Technical Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.