Customer Service Representative | Ludington, MI

Salary Range: $44,000 - $64,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Ludington seeking Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Ludington that are seeking skilled Customer Service Representatives. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
• Collaborate with production, logistics, and sales teams to provide comprehensive customer support.
• Maintain detailed records of customer interactions, transactions, and resolutions.
• Educate customers on product features, benefits, and proper usage.
• Gather customer feedback to contribute to continuous improvement of products and services.

Recommended Qualifications

• High school diploma or GED equivalent.
• 1-2 years experience in customer service, preferably in a manufacturing or industrial setting.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Ability to learn and understand manufacturing processes and product specifications.

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes (e.g., production, logistics)
• Certification in customer service or a related field (e.g., CCSP, ICM)
• Ability to read and interpret technical drawings or specifications
• Multilingual proficiency, especially in languages relevant to global supply chains

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Customer Care Associate, Client Relations Specialist, Technical Support Representative, Help Desk Analyst, Service Desk Agent, Customer Advocate, Front Desk Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.