Help Desk Technician | Fremont, MI

Salary Range: $50,000 - $77,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Fremont seeking skilled Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We partner with manufacturers across Fremont seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve user issues related to production systems, including PLCs and HMIs.
• Document, track, and monitor help desk requests to ensure timely resolution.
• Assist in the deployment, configuration, and maintenance of shop floor IT equipment.
• Collaborate with engineering and production teams to identify and resolve recurring technical problems.
• Conduct preventative maintenance and routine checks on manufacturing IT infrastructure.

Recommended Qualifications

• Associate's degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Proficiency in troubleshooting hardware (e.g., desktops, printers, shop floor terminals) and software (e.g., Windows OS, MS Office Suite, manufacturing-specific applications).
• Experience with ticketing systems and IT service management best practices.
• Basic understanding of networking concepts (TCP/IP, LAN, WAN) and ability to troubleshoot network connectivity issues.
• Strong communication skills, with the ability to clearly explain technical issues to non-technical users in a manufacturing environment.
• Ability to work independently and prioritize multiple support requests in a fast-paced production setting.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Agent,Technical Support Specialist,Computer Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.