Help Desk Technician | Holt, MI

Salary Range: $47,000 - $72,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Holt seeking Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in Holt that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production machinery, PLCs, and SCADA systems.
• Document, track, and monitor IT incidents and requests using a ticketing system.
• Perform routine maintenance and upgrades on manufacturing-specific IT infrastructure.
• Assist with the deployment and configuration of new technology in production environments.
• Collaborate with engineering and operations to optimize system performance and reliability.

Recommended Qualifications

• Associate's degree in IT or related field, or equivalent work experience
• 1-3 years experience in a help desk or IT support role, preferably in a manufacturing environment
• Proficiency in troubleshooting hardware (e.g., PCs, printers, industrial equipment interfaces) and software (e.g., Windows OS, MS Office, specialized manufacturing applications)
• Strong understanding of network fundamentals (TCP/IP, Wi-Fi) and ability to diagnose basic connectivity issues
• Experience with ticketing systems and IT service management best practices
• Ability to provide support for mobile devices and industrial handhelds

Bonus Qualifications

• Experience with ERP systems (SAP, Oracle, etc.)
• Familiarity with SCADA systems or other industrial control systems
• Knowledge of ITIL framework and practices
• Certifications in relevant areas (CompTIA A+, Network+, ITIL, etc.)
• Experience with scripting languages (PowerShell, Python) for automation

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Computer Support Specialist,IT Help Desk Technician

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.