Surveillance Controller

Position: Surveillance Controller

Location: Bogota, Colombia

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Monitor live operations in real time to identify irregular or high-risk activity.
• Ensure compliance with security protocols, operational standards, and fairness in processes.
• Detect and escalate unusual patterns, behaviors, or technical concerns according to internal procedures.
• Collect and consolidate monitoring data for analysis and reporting.
• Collaborate with risk, compliance, and operations teams to evaluate potential threats and maintain integrity of operations.
• Prepare clear reports on trends, irregularities, or emerging risks.
• Maintain strict confidentiality and uphold professional integrity.
• Communicate findings effectively with internal teams and external stakeholders as needed.
• Support daily operational tasks and assist with initiatives led by supervisors or managers.
• Accurately document observations, incidents, and process deviations.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• Recent graduate or final-year student in a technical, analytical, or business-related field.
• Strong analytical skills with the ability to identify patterns and assess risks.Flexibility to work in rotating shifts, including nights and weekends, within a 24/7 environment.
• High attention to detail and ability to work under pressure.
• Strong organizational and time-management skills.
• Commitment to ethical standards and confidentiality.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Familiarity with monitoring tools, surveillance systems, or risk-assessment technologies.

BENEFITS:

• Comprehensive training and professional development opportunities.
• Competitive compensation with shift allowance where applicable.
• Exposure to a fast-paced, technology-driven environment.
• Opportunities for career growth and cross-department collaboration.
• Supportive team culture with mentorship from experienced professionals.
• Health and wellness initiatives.
• Company events and team-building activities.