Icelandic Speaking Customer Support Specialist

Are you a natural communicator who thrives on helping others? If you love solving complex queries, enjoy working in a dynamic international team, and bring a positive attitude to every interaction, we want to hear from you!

Job Responsibilities:

• Assist Icelandic-speaking clients via email, phone, and live chat with booking, payment, and account inquiries.
• Act as a liaison between customers and service providers to ensure swift, high-quality resolution of issues.
• Maintain complete accuracy when updating customer accounts using our CRM system and internal databases.
• Follow established company procedures while adapting creatively to solve unique customer challenges.
• Contribute positively to team goals and maintain high standards of customer satisfaction.

Requirements:

• Icelandic: Native or C2 level; fluent in English (written and spoken).
• Excellent verbal and written communication skills with strong active-listening abilities.
• Proficiency with digital tools: Office 365, CRM platforms, and general web interfaces.
• Strong critical thinking and solution-driven problem-solving mindset.
• Resilience and adaptability when handling high-volume or complex situations.
• Prior experience in customer support, retail, or hospitality is considered an advantage.

Benefits & Work Conditions:

• Contract: Full-time (38.5 hours/week), Monday to Sunday schedule with fixed shifts and 2 days off per week.
• Salary: €23,500 gross/year (with quarterly performance bonuses).
• Location & Office: Modern office space located near central public transport hubs, featuring collaborative zones and breakout areas.
• Perks: Comprehensive private health insurance, wellness/activities program, paid training, and continuous career development opportunities.