Sales Advisor (Italian)

Position: Sales Advisor

Location: remote, Greece

Work model: remote

Employment type: Full-time

Remuneration: Base salary

DUTIES & RESPONSIBILITIES:

• Handle inbound and outbound customer interactions across phone, chat, and email channels
• Deliver a high-quality customer experience with a strong focus on satisfaction and resolution
• Build and maintain positive relationships through clear and professional communication
• Provide accurate and up-to-date information using internal tools and systems
• Achieve individual and team performance targets including call-handling KPIs
• Maintain detailed customer records, accounts, and interaction documentation
• Always follow communication procedures and data protection policies.

REQUIREMENTS:

• Native or near-native level in Italian, with fluency in English (minimum B2 level)
• Strong customer service and contact handling experience across multiple channels
• Excellent verbal and written communication skills with active listening ability
• High computer literacy and confidence working with several systems simultaneously
• Strong multitasking, time management, and prioritization skills
• Customer-focused mindset with awareness of sensitive data handling
• Ability to perform in a fast-paced, KPI-driven environment.

BENEFITS:

• Competitive renumeration package
• Private life and health insurance coverage
• Free access to corporate gym facilities
• Fixed working hours option for parents with young children
• Structured onboarding and training support
• Supportive team environment with development opportunities

Monthly performance bonus between €200–€250 gross depending on department
Overachievement bonus potential up to 150%
€500 anniversary bonus based on attendance and performance record
Private life & health insurance including dental and eye care
Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates
Free access to the corporate gym
Fixed working hours option for mothers with children up to 2 years old
Daily net Mastercard allowance: €3 net per working day during the first 12 months.