IT Support Specialist

Position: IT Support Specialist

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide first- and second-level technical support for hardware, software, and network issues through various channels (e.g., email, phone, ticketing systems), escalating complex issues as needed.
• Monitor, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure minimal downtime and optimal performance.
• Assist with the setup, configuration, and maintenance of IT equipment, such as computers, printers, servers, and storage devices; replace or repair faulty components as needed.
• Install, configure, update, and maintain software applications on Windows and Linux systems, ensuring compatibility and proper licensing.
• Support network-related tasks, including connectivity troubleshooting, IP configuration, and maintenance of network hardware.
• Manage user accounts, groups, and permissions within directory services (e.g., Active Directory).
• Assist with the administration and maintenance of servers, virtualization platforms, and storage systems.
• Coordinate with internet service providers or external vendors for connectivity issues or technical support.
• Respond promptly to incidents, ensuring adherence to service level agreements (SLAs).
• Document solutions, maintain knowledge bases, and share best practices with team members.
• Stay updated on industry trends, emerging technologies, and relevant certifications to enhance skills and contribute to team success.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• Minimum of 3 years of experience in IT support, including networking, Windows, and Linux systems administration.
• Strong understanding of network concepts (TCP/IP, DHCP, DNS, VPN, routers, switches, firewalls) and experience with network monitoring and troubleshooting.
• Proficiency in Windows Server environments, including Active Directory, Group Policy, and scripting (e.g., PowerShell).
• Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including system configuration, updates, user management, and basic shell scripting.
• Familiarity with virtualization platforms (e.g., VMware, Hyper-V) and management of virtual machines.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused, professional, and positive attitude; able to provide effective support to users at all levels.
• Team-oriented with a willingness to collaborate, share knowledge, and contribute to collective success.
• Strong organizational skills, including the ability to document processes, solutions, and user guides clearly.
• Experience with helpdesk or ticketing systems is a plus.
• Availability to work flexible shifts, including nights, weekends, and public holidays.

BENEFITS:

• Includes a performance-based bonus structure.
• Paid training of company standards, tools, and workflows.
• Access to private healthcare and wellness perks such as gym membership (eligibility after a specified period).
• Opportunities for advancement within a global, fast-paced tech-driven organization.