Quality Analyst Dutch Speaker | Lisbon, Portugal

Join our dynamic Lisbon team as a Dutch-speaking Quality Analyst and help drive excellence in customer experience!

Role
Youll analyze service quality and coach teams toward best performance outcomes in a multicultural work environment.

Responsibilities

• Review and score customer service interactions

• Provide clear performance insights and coaching

• Support process and compliance improvements

• Report findings and trends to leadership

• Work closely with cross-functional teams

Requirements

• Native/fluent Dutch speaker, with English (B2+) proficiency

• Great attention to detail and analytical mindset

• Communication and feedback delivery skills

• Prior QA or customer service experience preferred

Conditions

• Work from office (shuttle or transport allowance provided)

• Base salary 1650 + 9.13/day meal allowance

• Health insurance from Day 1

• MondayFriday, 9AM6PM

• Full training included