German Speaking Customer Support Advisor

Are you looking for an exciting international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals?

Join our leading customer support team in Sofia, Bulgaria, and support a prestigious. This is your chance to grow professionally in a vibrant, multicultural environment!

Why Sofia?

Sofia offers the perfect balance between career growth, affordability, and an incredible lifestyle:

• Highly Affordable: One of the lowest costs of living among European capitals.
• Vibrant Culture: A booming international community with modern cafés, restaurants, shopping centers, and nightlife at great prices.
• Nature at Your Doorstep: Surrounded by nature, with Vitosha Mountain only minutes from the city center—ideal for hiking, skiing, and outdoor activities.
• Perfect Hub: Excellent public transportation network and easy access to weekend trips across Bulgaria, Greece, Serbia, Romania, and Turkey.

Your Role

As a German-Speaking Customer Support Advisor, you will deliver outstanding service to the customers of a top Swiss telecom provider, analyzing inquiries while identifying sales opportunities to maximize customer satisfaction.

Key Responsibilities:

• Provide high-quality customer support via inbound calls.
• Analyze and resolve customer inquiries efficiently.
• Provide clear information on administrative and technical topics (products, billing, etc.).
• Perform accurate data updates in internal systems.
• Escalate complex issues or calls to appropriate departments when necessary.

Work Schedule & Location

• Shift Options: Flexible 8-hour, 6-hour, and 4-hour shifts on a Monday to Sunday schedule (rotating between 09:00 and 22:00).*
• Location: Modern office located in Mega Park, Sofia.
• Hybrid Flexibility: Fully office-based during the onboarding and first months. A hybrid work option (2 days remote, 3 days office-based) is available after 4 months, based on KPI performance.

*Note: Potential future late shift until 01:00 (not yet confirmed).

Compensation & Benefits

We offer a competitive financial package designed to reward your performance and support your lifestyle:

• Base Salary: €1,636.14 gross/month
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers earn more than €1,000/month!
• Bonuses: Training and tenure bonuses offered.

Perks & Additional Benefits:

• Monthly meal vouchers
• Comprehensive private health insurance
• Fully covered Multisport card
• Structured onboarding and continuous learning programs
• Clear pathways for long-term career development

Requirements

• Fluency in German (written and spoken).
• Good command of English.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with a passion for helping others.

Ready to start your next adventure in Sofia? Apply today!