German-Speaking Customer Service Agent for Malta office

Location: Malta
Full-Time | On-site / Hybrid / Remote Options (depending on company preference)

About the Role

Are you a people person with a passion for helping others? Do you speak fluent German and have excellent communication skills in English? Join our dynamic and multicultural team in beautiful Malta as a Customer Service Agent!

Were looking for a friendly, proactive, and detail-oriented individual to provide top-tier support to our customers. Youll be the first point of contact, helping resolve queries efficiently while delivering an outstanding service experience.

What You'll Do

• Handle incoming queries from German-speaking customers via phone, email, and live chat.

• Provide clear, accurate, and friendly support on product/service issues.

• Guide customers through troubleshooting steps or processes.

• Maintain detailed records of customer interactions in the CRM system.

• Collaborate with internal teams to escalate and resolve issues.

• Continuously work on improving customer satisfaction.

What You Bring

• Fluency in German (C1 or higher) and strong English communication skills.

• Experience in a customer support or contact center role is a plus (but not a must!).

• Tech-savviness and comfort with online tools and systems.

• A problem-solving mindset and a positive attitude.

• Willingness to relocate to Malta or already based here.

What We Offer

• Competitive salary and performance-based bonuses.

• Relocation support (if applicable).

• Flexible working options (hybrid or remote, depending on the role).

• Paid training and growth opportunities.

• Health insurance and wellness programs.

• Friendly, international team and modern work environment.

• Work-life balance and sunny island life in Malta