Icelandic Speaking Customer Service Representative for Barcelona

• Location: Barcelona, Spain
• Hybrid

Job Description: Join our global team in Barcelona and represent one of the world's most trusted brands in the travel and leisure industry. We are looking for an Icelandic-speaking Customer Service Representative to deliver premium assistance to users, resolving inquiries and providing world-class support.

Key Responsibilities:

• Manage incoming queries from Icelandic-speaking customers via digital channels and telephone.
• Resolve booking discrepancies, guide users through platform features, and process account updates.
• Document customer interactions accurately within the CRM system.
• Collaborate with internal teams to escalate complex technical or administrative issues.

Requirements:

• Professional or native fluency in Icelandic, complemented by working proficiency in English.
• Strong communication skills with an empathetic and patient approach to customer needs.
• Good computer literacy and adaptability to new software platforms.
• Eligibility to legally work in Spain.

What We Offer:

• Attractive base salary accompanied by performance incentives.
• Relocation package including flight coverage and temporary accommodation.
• Career growth opportunities within a major multinational framework.
• Modern office space with a vibrant community of international colleagues.