German speaking Customer Service Advisors

Position: Customer Service Representative

Location: Remote; Varna, Bulgaria

Work model: Remote

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Provide professional customer service to German-speaking customers via voice and email
• Handle customer enquiries and resolve technical and billing-related issues
• Record all customer interactions accurately in the relevant systems
• Manage product complaints and collect all necessary information for resolution
• Ensure customer issues are handled efficiently and within the required processes
• Escalate product safety or regulatory concerns through the defined channels
• Follow established quality standards, consumer safety requirements and GDPR procedures
• Maintain up-to-date knowledge of products and services
• Act as a professional brand ambassador during customer interactions
• Identify and include appropriate sales and cross-sell opportunities during customer interactions
• Share recurring customer issues and insights to support continuous improvement.

REQUIREMENTS:

• German language proficiency at C1 level and English language proficiency at B1 level
• Previous customer service experience is preferred but not required
• Customer service, technical support or call centre experience is an advantage
• Strong communication and problem-solving skills
• Ability to handle complaints professionally
• Good troubleshooting skills and technical understanding
• Comfortable working with customer service systems and processes
• Strong attention to detail when documenting customer interactions
• Ability to work independently and follow established procedures
• EU citizenship or appropriate eligibility to work in Bulgaria.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential
• Performance bonus
• Sales bonus with no monthly limit
• Signing bonus
• Monthly meal allowance depending on days worked
• Health insurance through Generali
• Multisport and/or Coolfit cards
• Access to a learning platform
• Remote working model after onboarding requirements
• Relocation support for eligible EU candidates
• Monthly accommodation allowance for 3 months
• Flight, bus or train transportation support for relocation
• And many others!!!