Quality Analyst Norwegian Speaker | Lisbon, Portugal

Exciting opportunity for a Norwegian-speaking Quality Analyst to join our quality-focused Lisbon operations!

Role
Youll monitor customer interactions, uphold service standards, and guide improvements to ensure excellence in performance.

Responsibilities

• Analyze customer communication for quality and accuracy

• Provide coaching and performance support

• Identify recurring issues and propose solutions

• Collaborate with operational teams for alignment

• Document evaluations and insights

Requirements

• Native/fluent Norwegian, strong English (B2+)

• Excellent listening and analytical skills

• Strong sense of ownership and initiative

• Previous QA or BPO experience desirable

Conditions

• On-site (shuttle/transport allowance provided)

• Base salary 1650 + 9.13/day meal allowance

• Health insurance (since Day 1)

• MondayFriday (9AM6PM)

• Training included