Quality Analyst Danish Speaker | Lisbon, Portugal

We are looking for a Danish-speaking Quality Analyst to join our international team in Lisbon!
If youre detail-oriented, fluent in Danish, and eager to grow your career in a global environment this is your chance.

Role
As a Quality Analyst, you will evaluate customer interactions, ensure service excellence, and support continuous improvement across operations.

Responsibilities

• Monitor and assess the quality of customer interactions

• Provide actionable feedback to enhance performance

• Identify process gaps and suggest improvements

• Maintain documentation and reporting accuracy

• Collaborate with training and operations teams

Requirements

• Native or fluent in Danish, and good command of English (B2+)

• Strong analytical and communication skills

• Detail-oriented, proactive, and adaptable

• Previous experience in a QA or customer support environment is an advantage

Conditions

• On-site role (company shuttle or transport allowance)

• Base salary 1650 + Meal allowance 9.13/day

• Health insurance from Day 1

• MondayFriday, 9AM6PM

• Full training provided