Customer Advisor (Dutch)

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle transactions and payment-related inquiries, including refunds, manual charges, and payment tracking
• Onboard new B2B customers and support them throughout the initial setup process
• Maintain and update merchant information accurately within internal databases.

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum C1+ level)
• Proficiency in MS Office and strong overall PC handling skills
• Strong analytical mindset with the ability to manage complex financial inquiries
• Excellent written and verbal communication skills
• Fast learner with strong numerical and data-handling abilities
• Problem-solving oriented with a proactive approach
• Team player who is comfortable multitasking and working toward targets
• Confident working across multiple systems and software tools.

BENEFITS: 1,450 per month (x 14 salaries)

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives.
• 10% bonus when targets are reached (max of 12% of bonus when overachieving)
  
  Private life & health insurance effective from day 1 of employment (including eyecare and dental care)
  
  Free use of the corporate gym
  
  Daily cash bonus at Mastercard: 3€ net per working day
  
  Signing bonus: 50€ net per month in meal voucher card, for the first year of employment.
• Reimbursement of flight ticket (up to 300€) and transportation from airport (up to 50€)
  4 weeks paid Airbnb accommodation
  Assistance with finding permanent accommodation
  Relocation Cash bonus: 100€ in Meal Voucher Visa Card after the completion of 1 month
  Administrative support.