Job Openings German speaking Customer Advisor

About the job German speaking Customer Advisor

    • Position: Customer Advisor

    • Location: Athens, Greece

    • Work model: On-site

    • Employment type: Full-time

    • Remuneration: Base salary

    • DUTIES AND RESPONSIBILITIES:

      • Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
      • Deliver a consistently high-quality customer experience with a strong focus on satisfaction
      • Build and maintain trusted relationships through open, clear, and interactive communication
      • Provide accurate, complete, and up-to-date information using the appropriate tools and processes
      • Achieve individual and team customer service targets, including call-handling KPIs
      • Maintain detailed records of customer interactions, manage customer accounts, and file documentation
      • Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.

      REQUIREMENTS:

      • Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level)
      • Strong computer literacy and confidence using multiple systems
      • Proven contact-handling skills with excellent active listening abilities
      • Clear and professional written communication skills for email handling
      • Customer-focused mindset with a strong understanding of sensitive data handling
      • Excellent verbal communication skills
      • Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.

      BENEFITS:

      • Private life and health insurance
      • Free access to the corporate gym facilities
      • Fixed working hours of your choice for mothers with children up to 2 years of age
      • Relocation support
      • Performance bonus of up to 10%

        €50 monthly project bonus

        €500 anniversary bonus for German-speaking employeesInternational and dynamic work environment

        Private life & health insurance including dental and eye care
        Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates
        Free access to the corporate gym
        Fixed working hours option for mothers with children up to 2 years old
        Daily net Mastercard allowance: €3 net per working day during the first 12 months.



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