General / Sales Manager: E-Commerce

General/Sales Manager: E-Commerce

Location:

Cape Town (Office-Based)

Salary:

R70,000 per month + Performance-Based Incentives

About the Company

• Join a fast-growing Beauty & Wellness Tech brand redefining how salons, spas, and beauty professionals engage with clients through innovative SaaS solutions

Overview:

We are seeking an ambitious and results-driven Sales, Marketing, Account, and Operations Manager to oversee and manage the daily operations, staff, and commercial growth of a busy recruitment office. This role requires a dynamic leader with a strong background in sales strategy, marketing management, account relationship development, and operational excellence.

The successful candidate will play a key role in driving revenue, managing client relationships, ensuring team productivity, and executing marketing initiatives to support business growth.

Must have worked for an e-commerce platform in a management role.

Key Responsibilities:

Sales & Business Development

• Lead, coach, and motivate the recruitment and sales teams to meet and exceed monthly and quarterly targets.
• Develop and implement sales strategies to acquire new clients and grow existing business accounts.
• Identify new market opportunities and partnerships to expand the company's footprint.
• Prepare and present regular performance reports and revenue forecasts.
• Negotiate client agreements and ensure the delivery of high-quality recruitment solutions.

Marketing & Brand Management

• Oversee all marketing staff.
• Collaborate with internal teams to maintain a consistent brand identity.
• Monitor and analyze campaign performance metrics and adjust strategies to optimize ROI.

Account Management

• Build and maintain long-term relationships with key clients and partners.
• Ensure client satisfaction through consistent communication, follow-ups, and problem resolution.
• Manage client renewals, proposals, and presentations.
• Oversee invoicing, contract management, and client documentation.

Operations & Staff Management

• Manage day-to-day office operations and ensure smooth functioning across departments.
• Supervise and develop all in-office staff, including recruiters, administrators, and marketing personnel.
• Establish clear KPIs and ensure accountability across teams.
• Monitor financial performance, budgets, and operational efficiency.
• Ensure compliance with company policies, legal standards, and ethical recruitment practices.

Key Requirements:

• Minimum 8 years of experience in sales, marketing, or operations management, preferably within the recruitment, HR, or professional services industry.
• Must have a Degree.
• Must have worked for an e-commerce platform.
• Proven leadership and team management experience.
• Strong business acumen with the ability to strategize and execute plans effectively.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM and marketing tools.
• Highly organized, with the ability to manage multiple projects simultaneously.
• A proactive, performance-driven individual with a strong entrepreneurial mindset.