Sales Consultant - Fire Prevention

Job Specification: Sales Consultant

GENERAL INFORMATION

• Job Title: Sales Consultant
• Department: Sales and Marketing
• Reporting To: Sales and Technical Director

JOB PURPOSE

The Sales Consultant is responsible for securing sales by implementing strategic initiatives, building networks and channels, responding to leads, managing customer relationships, and achieving sales targets locally, regionally, and across Africa (where applicable).

KEY RESPONSIBILITIES

1. Sales Development

• Identify and evaluate market and sales opportunities to generate leads by building relationships, networking, and strengthening brand reputation.
• Achieve sales targets by identifying prospects, engaging key decision-makers, preparing sales proposals (quotes, tenders, and budget submissions), and securing contracts.
• Conduct sales negotiations by presenting company value propositions, addressing customer concerns, and maintaining positive client relationships.
• Retain existing customers by maintaining regular engagement, understanding their business needs, and offering tailored solutions.

2. Customer Relationship Management

• Ensure customer expectations are met by aligning product and service offerings with their needs and addressing any concerns proactively.
• Build and maintain strong customer relationships by engaging with clients, understanding their long-term requirements, and offering ongoing support.
• Resolve customer complaints efficiently by investigating issues, collaborating with internal teams, and providing prompt feedback.
• Provide customer feedback reports by gathering relevant information and submitting reports monthly.

3. Sales Administration

• Provide after-sales support by addressing post-sales requirements and ensuring client satisfaction.
• Maintain accurate records in the Customer Relationship Management (CRM) system, updating sales progress and client interactions daily.
• Process sales transactions efficiently by ensuring documentation is completed in line with company standards and deadlines.
• Collaborate with Estimations and Operations teams to ensure all required sales documentation is completed accurately and submitted before client deadlines.
• Monitor the sales invoicing process, tracking payments, and ensuring timely billing where required.
• Prepare and submit sales reports by collecting relevant data, analyzing trends, and providing insights according to company guidelines.

REQUIREMENTS

Qualifications:

• A relevant NQF 5 qualification in Sales or a related field is preferred.
• Candidates with relevant experience in sales at an appropriate level will also be considered in the absence of formal qualifications.

Experience:

• 4-6 years of experience in sales.
• A proven track record in technical sales, preferably within the fire prevention or a related industry.

KEY COMPETENCIES

Functional Skills:

• Strong customer relationship management abilities.
• Expertise in technical sales and solution-based selling.
• Excellent administrative and organizational skills.
• Effective negotiation and communication skills.