Chief Operating Officer

Job Description

Chief Operating Officer

Job Description: Chief Operating Officer Johannesburg

Annual Salary - Up to R 1 800 000 negotiable

Head of Department TA Management Board (Initially)

Appraisal reviews to be held Quarterly

Role description

• The Chief Operating Officer (COO) is a key executive position within our clients business and plays a crucial role in
• overseeing the day-to-day operations and ensuring the efficient functioning of the organisation. As the COO, you
• will be part of and work closely with the executive team to develop and implement the relevant strategies and
• processes aligned with the overall goals and objectives. Your primary responsibilities will be to ensure
• soundness for all functions reporting to you, optimise processes, manage resources, continuous improvement,
• governance, assist with company growth and mitigate risks. Your leadership, strategic vision and strong operations
• experience combined with business acumen will be essential in driving the business's growth, improving operational
• efficiency and fostering a collaborative work environment. As COO, you will play a critical role in the smooth
• functioning and growth of the company. Your strategic leadership and related experience will contribute
• significantly to achieving our objectives and maintaining a competitive edge in the market.

Primary responsibilities

• As COO, you will play a critical role in overseeing inter alia the following functions: Delivery; Risk management;
• PMO; Finance and Human Resources of the Buiness. You will work closely with the executive team to
• implement business strategies and ensure operational efficiency. Your primary responsibilities will be to ensure
• soundness for all functions reporting to you, optimise processes, manage resources, continuous improvement,
• governance and mitigate risks. Your responsibilities inter alia will include:

Operations strategy and execution:

• o Develop and implement operational strategies that align with the Companies mission and
• business objectives.
• o Oversee daily operations of the company, ensuring efficiency and effectiveness in all
• processes.
• o Identify and address operational challenges, ensuring sustainable and scalable business
• operations.
• Process optimisation: Identify areas for improvement and streamline operational processes to
• enhance efficiency and productivity.

Leadership and management:

• o Lead and mentor a high-performing operations team, fostering a culture of excellence and
• continuous improvement.
• o Collaborate with the executive team to set and achieve company goals and objectives.
• o Oversee daily operations, including transaction processing, customer service, risk
• management, and compliance.
• o Ensure all operational processes are efficient, effective, and compliant with industry
• standards and regulations.
• Resource management: Oversee resource allocation, including financial, human and technological
• resources to support business operations effectively and relevant policies.

Compliance and risk management:

• o Ensure compliance with all regulatory requirements and industry standards.
• o Develop and implement risk management strategies to mitigate operational risks.

Performance management:

• o Implement KPIs and metrics to monitor operational performance and make data-driven
• decisions to improve efficiency.
• Cross-functional collaboration:
• o Foster collaboration between departments to promote seamless workflow and effective
• communication.

Payment industry expertise

• o Keep abreast of industry trends, emerging technologies and regulatory changes in the
• payments sector.
• o Develop and maintain relationships with key stakeholders, including financial institutions,
• regulatory bodies and technology partners.
• o Implement best practices and innovative solutions to enhance payment processing
• capabilities and customer experience.

Financial management:

• o Develop and manage the operational budget, ensuring financial sustainability and
• profitability.
• o Monitor key financial metrics and implement corrective actions as needed.

Skills Required

• Leadership skills: Demonstrate ability to lead and motivate teams with a focus on driving operational
• excellence, inspiring and guiding teams towards operational success.
• Strategic vision: Ability to develop and execute operational strategies in alignment with our  longterm vision.
• Financial acumen: Solid financial analysis skills to assess the impact of operational decisions on

Bottom line.

• Regulatory Knowledge: Familiarity with industry regulations and compliance requirements affecting the
• banking and fintech industry.
• Communication skills: Excellent communication and interpersonal skills to collaborate effectively with
• stakeholders at all levels. Clear and effective communication to ensure seamless information flow.
• Change management: Experience in leading and managing organisational change and transformation

initiatives.

• Decision-making: Making well-informed decisions and handling complex situations effectively.
• Adaptability: Demonstrated ability to adapt to changing market conditions and operational challenges.
• Collaboration: Working collaboratively with Heads Of Department and achieving company goals.
• Problem solving: Analytical and creative problem-solving skills to address operational issues.
• Emotional intelligence: Understanding and managing emotions in interacting with others.
• Negotiation: Strong negotiation skills in dealing with partners.

Qualifications and experience

Education: Bachelors degree in Business Administration, Finance or related field. An MBA or advanced degree is an advantage.

Experience:

• o At least 10 years in a leadership position, 2-3 of these preferably in a COO or related role in
• operations management, preferably within the Fintech, payments/card/transactional
• industry.
• o Fintech, including payments and card experience: Strong understanding of the
• Fintech/payments/card/transactional, banking sector, and its products, services and
• operational challenges.

General

It is important to note the following: As the requirements of the business change, your role may need to adapt to circumstances, and you may be required to perform tasks over and above those listed here. These Key Performance Indicators are a guide for the primary responsibilities of this role. Additional secondary functions may align themselves to these. This document may be reviewed from time to time as operational circumstances change. Any such changes will be discussed with the employee. Should any additional tasks be added to your KPI that require training, this will be given.

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Signed: Employee Signed:

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