Telesales Executive

Job Title: Internal Sales (Business Dev Exec)

Working Hours: 40/week

WHAT YOU WILL BRING TO THE COMPANY

We are looking for an enthusiastic Sales Executive to generate sales by cold calling in various sectors in a fast-paced, professional environment. You will be responsible for influencing potential customers to buy our products and services, using your friendly and persuasive charm. You must be able to understand the customers requirements in a short time and present solutions that meet their needs, so active listening, quick thinking, and articulating your message confidently are key strengths required for success. The goal is to promote business growth and generate additional income by expanding the company's clientele by making appointments for our National Accounts Team.

WHAT YOU WILL BE RESPONSIBLE FOR

• Making professional outbound calls to unqualified prospects to achieve enquiries/appointments, sourcing from a list of potential clients from our prescribed sector databases.
• May include a blend of email marketing with follow-up calling.
• Follow scripts to provide information about our products features, prices, etc., and present their benefits. This will include sharing case studies about how similar businesses are benefiting from the products we supply.
• Record prospect information accurately into our CRM system and keep the system updated with new information.
• Build relationships and work closely with both Sales & Marketing to align on sales campaigns and collaborate on identifying new leads and prospects.
• Build relationships with customers to elicit enquiries and gain new business.
• Gain a thorough understanding/knowledge of our product ranges to discuss them intelligently with customers and influence them.
• Go the extra mile to meet your appointment quota to facilitate future sales.
• Keep relevant notes and record calls in the CRM system so that all correspondence can be referred to and understood at any given time.

This list is not exhaustive; your monthly 1-to-1 meetings with your Manager will clearly define your objectives and KPIs.

YOUR ACCOUNTABILITIES

• Meet appointment targets set on a weekly/monthly basis
• Represent the company in a professional, articulate, and positive way.
• Demonstrate our values while performing your role.
• Proactively support others when needed, and build a positive team spirit.
• Keep the CRM and spreadsheets updated and accurate.

KPIs

To be agreed with your Line Manager

WHO YOU ARE

KNOWLEDGE:

• You will have at least one years proven experience as a telemarketer within a B2B setting, or a similar sales/customer service role.
• Knowledge of sales techniques for persuading and influencing others to buy products or services.
• Knowledge and experience of good customer service

SKILLS:

• Excellent communication skills, particularly over the phone, with the ability to interact with prospects
• Confident and tenacious in influencing, persuading, and negotiating with others via outbound calls
• Proven ability to manage and prioritise a heavy workload
• Well-organised and responsive to get things done to deadlines
• IT proficient, with a good understanding of MS Office products (Outlook, Excel, Word, Teams) and CRM systems, as well as telephone systems
• High level of accuracy and attention to detail
• Ability to work as a team
• Quick to pick up new products, processes, and systems

ATTITUDE/BEHAVIOURS:

• Positive, can do attitude
• Results-oriented with persistence and patience to handle customer rejection
• Responsive, with a service-driven approach to deliver the wow factor
• Reliable and committed to delivering right, first time, and to deadlines
• Passionate about the industry and being successful in the workplace
• Always striving to find better ways of doing things; identifying solutions and committed to delivering positive change
• Friendly and supportive of others; a great team player