Case Coordinator

Job Title:  Case Coordinator

Reports to: Head of Credit

Salary: R35k - R40k / month

Location: Hybrid, Cape Town

About Us

My client is a Financial Services scale up which launched in 2017. They have been through multiple successful funding rounds (PE & VC) most recently securing equity investment from a specialist family office. They have agreed terms for a significant debt investment of £50 - £100M to support ambitious growth.
They have innovative lending solutions for both the legal sector and the probate market. Both of which are significant addressable markets, with an ever-increasing market share. Since inception, my client has built an award-winning team that have been recognised by multiple industry awards. The culture of the business is evident at all levels which has been a huge part of their success. They have an excellent balance of working hard to achieve their goals while also learning and having fun along the way.

The successful candidate will join the close-knit Loan Management team. There is huge opportunity to learn and grow within this role, and to become an expert in the matrimonial and probate lending sector.

Minimum Requirements:

• University Degree related to Finance, Law, Business or Accounting
• Previous experience in a case management role within a legal lending/finance business is highly advantageous

Key Responsibilities

• Case management:
  • Managing your own case load and conducting regular reviews of your cases, including:
    • Obtaining regular updates on legal cases and repayments from solicitors and borrowers
    • Comprehensive reviews of the status of the case
    • Confirming adherence to the provisioning policy
    • Maintaining clear records of updates on the loan management system and internal files
    • Collecting and logging data relating to borrowers and their legal cases
    • Reviewing legal settlements to identify the route to repayment
    • Analyse actual legal settlements versus Levels underwriting

• Updating senior members of the team on the status of cases on a regular basis and reporting any potential issues or breaches

• Reviewing legal settlements and ensuring that all parties have met their obligations to my client and that loan repayment is secure
• Escalating any possible issues & working with the Case Management and Recoveries Lead to remedy any breaches or other problems
• Processing loan term extensions, refinances and changes in solicitor firm
• Collecting and monitoring customer feedback and identifying any trends or the need for any changes to products or processes in line with the FCAs Consumer Duty

• Loan facility management:
  • Processing all invoices received, obtaining client authorisation for payment, and uploading to the CRM
    Issuing statements of account, redemption statements & annual statements
  • Informing Head of Credit and Finance team of any expected repayments and managing redemption process
  • Monitoring facility usage versus progress in the underlying litigation
  • Identifying and conducting an initial assessment on any possible loan increases before referring to Underwriting

• Document management & Compliance:
  • Checking and filing all executed documentation
  • Obtaining any outstanding documentation and ensuring all parties meet their obligation.
  • Ensuring the Companys compliance policies e.g. AML/data protection etc are adhered to in line with FCA regulations

Skills and Competencies

- A background in Family or Probate Law is a plus
- Highly organised with a strong focus on attention to detail
- Ability to work within a fast-paced environment and prioritise a varied and changing workload, with a team first mindset
- Effective communicator you will be communicating verbally and in writing both internally, and externally to solicitors and to clients
- Risk-focussed and analytical mindset with an attention to detail and the ability to identify potential risks in all decision-making activities
- Customer focused - Customers are at the heart of what we do and many of them are going through difficult periods of their life and need our support.