INTERNAL ADVISOR / ACCOUNT EXECUTIVE

INTERNAL ADVISOR / ACCOUNT EXECUTIVE 

SALES

• Discovery Advisor 360 to be viewed daily to obtain sales opportunities.

Advise on overall portfolio with a view to upgrading to latest benefits.

• Network and obtain referrals and leads from existing client base with view to capturing full Discovery
• product suit which will include Life, Invest, Insure, Health, Vitality and Banking all under the Clients umbrella and broker code.
• This would mean change of brokers over to the client on existing Discovery business to advise correctly
• without any duplication.
• Always maintain lapse ratio below 10%.
• Face to face meetings with walk in clients.

PREPARATION

• Portfolio preparation:

a) Obtain client consent or authority to access entire portfolio to be properly

prepared.

b) Astute downloads and portfolio preparation

c) Identify Shortfalls and Opportunities

• Servicing Alteration Quotes to be done prior to appointments.

COMPLIANCE

• Drafting Financial Needs Analysis, Record of Advice, Risk Profile, Replacement
• Comparisons.
• Ensuring that all Compliance documentation is saved on X-plan and that compliance
• documentation and Financial Needs Analysis (FNA)accompany all new business and
• client servicing. Checking that the Record of Advice (ROA) and FNA mirror one another.

GENERAL ADMIN

• Checking and updating of client contact details at all times.
• Creating and following up of TASKS & THREADS. Keeping up to date (No overdues).
• Handling of queries telephonic and e-mail.
• Conservation and retention of business.
• Liaising with clients regarding counter offer letters.
• Continual monitoring and tracking of the new business and servicing pipeline and
• following up on new business and outstanding servicing requirements with Broker
• consultant and Franchise.
• Database Management and ensuring reviews are completed on a minimum of 1 year
• cycle. Actively assessing, identifying and checking clients portfolio and opportunities.
• Arranging appointments for Advisors if necessary (ensuring schedules are attached and
• quality appointments are made).

TRAINING

• Compulsory to attend office meeting and in-house training.
• The minimum CPD Points must be maintained by attending training sessions and ongoing training
• towards a full CFP qualification.
• Fit & Proper Training as per Board notice 190 (2017)
• Treating Customers Fairly (TCF)
• POPI
• FICA
• DIT Portal courses to be done weekly
• Attendance to all Professional Development Days and product launches.
• Keep up to date with the latest legislation and Industry Trends