About the job Tour Guide Agent
Job Title: Tour Agent, Travel Agent - Internal Office
Company Overview:
Our Client is a leading tourism company dedicated to showcasing the beauty, culture, and diversity of Africa to travelers worldwide. With a commitment to sustainable tourism practices and authentic experiences, They offers a range of tour packages tailored to meet the interests and preferences of every traveler. From safari adventures to cultural immersions, Afritur strives to create memorable experiences that leave a lasting impact.
Location: Johannesburg, Cresta
Job Summary:
As a Tour Agent within their internal office, you will play a crucial role in assisting clients with planning and booking their dream African adventures. You will be responsible for providing exceptional customer service, expert guidance, and personalized recommendations to ensure that each traveler's experience exceeds expectations. Working closely with our team of travel experts, you will contribute to the seamless execution of tour packages while promoting sustainable and responsible tourism practices.
Key Responsibilities:
Customer Consultation: Engage with clients via phone, email, or in-person meetings to understand their travel preferences, interests, and budget constraints.
Tailored Itinerary Planning: Utilize your knowledge of African destinations, attractions, and activities to create customized tour itineraries that align with clients' interests and requirements.
Booking Coordination: Handle all aspects of booking arrangements, including flights, accommodations, transportation, activities, and travel insurance, ensuring accuracy and timely confirmation.
Client Communication: Maintain regular communication with clients throughout the booking process, providing updates, answering inquiries, and addressing any concerns or special requests.
Product Knowledge: Stay updated on the latest travel trends, destination developments, and industry news to offer informed recommendations and enhance the overall customer experience.
Documentation and Administration: Prepare all necessary travel documents, including itineraries, invoices, vouchers, and contracts, and ensure compliance with company policies and industry regulations.
Collaboration: Work collaboratively with internal teams, including sales, marketing, and operations, to optimize tour offerings, streamline processes, and enhance service delivery.
Customer Feedback: Solicit feedback from clients post-travel to assess satisfaction levels, identify areas for improvement, and gather testimonials for marketing purposes.
Crisis Management: Demonstrate flexibility and resourcefulness in handling unforeseen travel disruptions, emergencies, or other issues that may arise during clients' trips.
Promotion of Sustainable Tourism: Educate clients on the importance of responsible travel practices, such as minimizing environmental impact, supporting local communities, and respecting wildlife.
Qualifications:
Bachelor's degree in Tourism Management, Hospitality, or related field preferred.
Previous experience in a similar role within the travel industry, with a strong understanding of tour operations and destination management.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
Proficiency in travel booking systems and software, such as Amadeus, Galileo, or Sabre.
Strong attention to detail, organizational abilities, and time management skills to handle multiple tasks simultaneously and meet deadlines.
Passion for travel and a deep appreciation for African culture, wildlife, and landscapes.
Fluency in English; proficiency in additional languages, particularly local African languages, is advantageous.
Commitment to upholding ethical standards, promoting sustainable tourism practices, and delivering exceptional customer service.
Salary and Benefits:
Competitive salary of 15,000 In Jhb
Opportunities for career growth and advancement within the company
Comprehensive training and development programs
Travel perks, including discounted rates on tour packages and familiarization trips
Health and wellness benefits
Positive and supportive work environment with a dynamic team of travel enthusiasts
Our Client and embark on a rewarding career where you can make a difference in people's lives while exploring the wonders of Africa! Apply now to become a part of our passionate team dedicated to creating unforgettable travel experiences.